QRight Smart Queue Management System
Change the way your business manages customer queues Give freedom to your customers and make the wait for service a pleasurable experience for them. Call us now on (03) 8618 6915
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QRight Smart Display System
Call us now to set up fully customised QRight Cloud queue management workflow for a low setup cost with low monthly payments.
Call us now on (03) 8618 6915
Key Features
User Friendly Service Interface
Powerful and configurable interfaceQueue Transfer - Transfer customer from one queue to another queue Prioritise - Ability to prioritise queue Ability to manage multiple queues
Management and Reporting
Live KPI monitoringReal-time dashboards and historical reports help manage and optimize the customer journey, day-to-day and into the future.
SMS Capability
SMS notification for queue status updateGives customer more freedom while waiting for their turn, our system can send out SMS notifications as the customer's queue number is getting near.
Customer Feedback
Customizable customer survey moduleCustomer survey module to collect the service feedback
Customer takes a ticket
Customer takes a ticket using our Ticketing Kiosk, enters his mobile number (optional) for the SMS notification, hence joins the virtual queue
Customers checks the queue status in the digial display
Customer views the queue status in the digial display. Also gets the (optional) SMS notification.
Customer service representative calls the next waiting customer
Customer service representative calls the next customer and customer gets the notified for their turn
Customer gives the service
feedback
End of the journey customer fills the customer survey form on our system
Real time monitoring
and KPIs
Managers access real time reports and dashboards through our centralized reporting system
Healthcare
Patient Flow Management for Hospitals, Clinics, Radiology and Pathology services
Hospitality & Retail
Customer flow management for Cafes, Fast food restaurants, takeaways and retail shops
Public Sector
Client flow management for government and non govenment orgnisations
Education
Queue management for schools, universites, collages, TAFE
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